New Job Vacancy, IT Operations Assistant at WFP, apply now

December 16, 2016 by Stuffzoom

Filed under Jobs, Jobs in Uganda, Un Jobs

Last modified December 16, 2016


Under the direct supervision of the IT Operations Officer, the incumbent will be responsible for installation, upgrade and maintenance of Information Technology (IT) infrastructure and related services in office

KEY ACCOUNTABILITIES (not all-inclusive)

1. Install, modify and maintain LAN/WAN components, application and utility software;

2. Diagnose problems related to the cable plant, network client computers, printers and applications and take corrective measures;

3. Monitor network and systems performance and carry out periodic analysis in order to locate and isolate/remove bottlenecks;

4. Ensure that the information technology (IT) equipment are in proper repair and working order to maintain satisfactory usage;

5. Install, configure and maintain of Network hardware such as switches, routers, firewalls, and software;

6. Successfully identify and undertake prompt incident management,problem management and configuration management as escalated from the ICT help desk;

7. Identify and test new software and hardware from improving and upgrading IT systems performance including implementing technology upgrades as required;

8. Ensure adherence to system security procedures including password protection and physical security and that the only authorised software is installed on the network;

9. Ensure anti-virus software is installed on the network and that it is regularly updated;

10. Conduct daily systems back up and test effectiveness according to schedule;

11. Evaluate, develop, and recommend procedures. Participate in discussions on new/revised procedures and practices; interpret and assess the impact of changes and make recommendations on follow up actions;

12. Perform other duties as assigned.




  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


Capability Name Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.


  1. University degree in Electrical Engineering, Computer Science, Information Systems or Statistics with Computer programming, Information Technology, Business Computing or related field obtained from a recognized institution;
  2. At least five (5) years of relevant working experience in a busy network environment of progressive and responsible technical experience in Telecommunications, Information Technology, electronics, radio/satellite operations;
  3. Practical experience in use of windows 2012 Server, Microsoft Outlook, Radio Communications, Internet protocols will be added advantage;
  4. Proficiency in both oral and written English is essential;
  5. Good knowledge of Ms Office.
  6. Has experience with the application of client services standards to resolve or escalate clients’ service problems.


30th December 2016


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